A sweet grandmothertelephoned St. Joseph 's Hospital. She timidly asked,Is it possible to speak to someoneWho can tell me how a patient is doing?The operator said, I'll be glad to help, dear.What's the name and room number of the patient?The grandmother in her weak, tremulous voice said,Norma Findlay, Room 302.The operator replied, Let me put you on hold while I check with the nurses station for that room.After a few minutes, the operator returned to the phone and said, I havegood news. Her nurse just told me that Norma is doing well. Her bloodpressure is fine; her blood work just came back normal, and her physician,Dr. Cohen, has scheduled her to be discharged tomorrow.The grandmother said,Thank you. That's wonderful. I was so worried.God bless you for the good news.The operator replied,You're more than welcome. Is Norma your daughter?The grandmother said,No, I'm Norma Findlay in Room 302. No one tells me